About TechResolve Australia
We exist to close the gap between what Australian consumers are legally entitled to and what they actually receive.
TechResolve Australia is a professional consumer complaint preparation and support service. We help Australians prepare and pursue complaints under the Australian Consumer Law, through Fair Trading, AFCA and the TIO. using over 25 years of senior experience inside the industries consumers deal with every day.
Most people give up. Not because their complaint isn't valid. but because the process is designed to wear them down. Long hold times. Scripted email responses. Staff trained to redirect and delay. Front-line systems built to make you believe you have no rights when the law says otherwise.
TechResolve was built to change that. We prepare consumers with everything they need. the legal arguments, the escalation scripts, the government submissions. so that when they face those tactics, they know exactly what to say and exactly where to escalate.
Because when the complaint comes from you directly, companies are legally required to respond. We make sure that response is the one you are entitled to.
"Consumers in Australia have extraordinarily strong rights. The problem has never been the law. it has been access to the knowledge and confidence to use it. That is the gap TechResolve was built to close."
— TechResolve Australia
What we are
A professional consumer complaint preparation and support service. We research, draft, strategise and prepare. You retain full control and submit everything yourself from your own accounts. We support you at every stage until you get your outcome.
What we are not
We are not a law firm. We do not provide legal advice. We do not act as legal representatives or submit complaints on behalf of customers. We are an independent consumer advocacy support service. not affiliated with any retailer, manufacturer, financial institution, telco or government body.
🎯 Consumer First
Every decision we make is in the interest of the consumer. We are completely independent.
🔒 Transparent
Clear pricing, honest refund policy, plain English about what we are and are not.
💪 Empowering
We prepare consumers to win for themselves. You stay in control throughout.
🇦🇺 Australian
Based in New South Wales. Focused entirely on Australian consumer rights and complaint pathways.