Privacy Policy

1. Our Commitment

TechResolve Australia is committed to protecting the privacy of our customers and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We collect information you provide when submitting a complaint package request, including: your name, email address, phone number, state, details of your complaint, company and product information, previous communication history, case reference numbers, and any supporting documents you upload.

3. How We Use Your Information

We use your information solely to prepare your complaint package and provide ongoing complaint support. We do not use your information for marketing, do not sell your information, and do not share it with third parties except as required to perform our service or as required by law.

4. Security

Your information is transmitted and stored securely. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

5. Retention

We retain your information for as long as necessary to provide the service and for a reasonable period after completion to allow for follow-up support or refund requests. You may request deletion of your information at any time by contacting support@techresolve.com.au.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. Contact us at support@techresolve.com.au.

7. Contact

Privacy enquiries: support@techresolve.com.au · Mon to Fri 8:00am to 5:00pm AEST · TechResolve Australia, ABN 81 847 146 951, New South Wales, Australia.