Terms of Service

1. About TechResolve Australia

TechResolve Australia (ABN 81 847 146 951) is a consumer complaint preparation and support service based in New South Wales, Australia. We help consumers prepare ACL complaints, Fair Trading submissions, AFCA lodgements, TIO complaints and escalation communications. We are not a law firm, do not provide legal advice, and do not act as legal representatives or agents for our customers.

2. Nature of Our Service

TechResolve provides research, complaint drafting, strategy preparation, escalation guidance and consumer advocacy support. We prepare materials that customers submit themselves from their own accounts. We do not submit complaints on behalf of customers, do not contact companies on behalf of customers, and do not lodge any external dispute resolution complaints in a customer's name.

All complaint submissions are made by the customer directly. The customer retains full control of their complaint at all times.

3. Not Legal Advice

Nothing provided by TechResolve constitutes legal advice. Our service is general consumer advocacy support only. If you require legal advice, you should consult a qualified lawyer licensed to practise in your jurisdiction.

4. Pricing and Payment

The service fee is $250 AUD including GST. TechResolve Australia is GST registered (ABN 81 847 146 951). Payment is due before work commences. We accept PayID, Direct Bank Transfer and PayPal.

5. Cancellation and Refund Policy

Change of mind. 6 hours: If you cancel your order within 6 hours of payment, we will refund 100% of your fee. Cancellations must be notified to support@techresolve.com.au. After 6 hours, work has commenced and fees are non-refundable on change-of-mind grounds.

50% refund. no resolution achieved: If after completing the full TechResolve process. First-Strike Email sent, Counter-Attack Scripts sent, and Government Escalation Packet lodged. you have received absolutely no resolution of any kind from the company, you may request a 50% refund ($125). To qualify: (a) the customer must have followed TechResolve's instructions and sent all prepared materials as directed; (b) a reasonable amount of time must have passed for each stage; (c) "no resolution" means no remedy of any kind. partial wins, partial refunds, improved offers or other partial outcomes do not qualify; (d) the refund request must be made within 90 days of the initial submission.

6. Customer Obligations

Customers must provide accurate and complete information. Customers must cooperate fully and follow TechResolve's guidance at each stage. Customers are responsible for sending all complaint materials from their own accounts. TechResolve is not responsible for outcomes where the customer has not followed the prepared strategy.

7. Limitation of Liability

TechResolve does not guarantee any particular outcome. We sell expertise, preparation and support. not results. To the maximum extent permitted by law, TechResolve's liability is limited to the fee paid for the service.

8. Privacy

Your personal information and complaint details are handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We do not share your information with any third party except as required to perform the service or as required by law.

9. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact

For questions about these terms: support@techresolve.com.au · Mon to Fri 8:00am to 5:00pm AEST.